Refund Policy

At ShopDeck.shop, customer satisfaction is our top priority. We strive to deliver high-quality products and services to all our customers. However, we understand that sometimes things don’t go as planned. This Refund Policy outlines the conditions and procedures for requesting a refund, replacement, or exchange on purchases made through our platform. By purchasing from ShopDeck.shop, you agree to comply with this policy.

1. General Refund Eligibility

Refunds may be issued under the following general circumstances:

  • You received a defective or damaged product.
  • You received the wrong item (wrong size, color, or variant).
  • The product did not match its description or was misrepresented.
  • You did not receive your order within the estimated delivery window.
  • You canceled your order before it was processed or shipped.

Please note that not all products are eligible for refunds. Custom-made, personalized, clearance, and hygiene-related products (e.g., undergarments, beauty tools) are non-refundable unless defective.

2. Time Frame for Refund Requests

To qualify for a refund, you must submit your request within the timeframes below:

  • Damaged/Defective Products: Within 7 days of delivery.
  • Wrong Item Shipped: Within 7 days of delivery.
  • Item Not Received: Within 30 days of the order confirmation.
  • Order Cancellation: Within 12 hours of placing the order (if not yet shipped).

Refund requests submitted after these timeframes may be denied at the discretion of ShopDeck.shop.

3. Refund Process Overview

To initiate a refund:

  1. Contact Us: Email our support team at support@shopdeck.shop with the subject line “Refund Request – [Order ID]”.
  2. Include Details:
    • Order ID
    • Reason for refund
    • Clear photographs (for damaged or incorrect items)
    • Unboxing video (if available)
  3. Review Process: Our team will assess your request and respond within 2-4 business days.
  4. Return Instructions (if applicable): If a return is required, you’ll be provided with return instructions.
  5. Refund Issued: Once verified, your refund will be processed within 5-10 business days depending on your payment method.

4. Return Policy and Conditions

Certain refunds may require the item to be returned. To be eligible for return:

  • The product must be unused, unworn, and in original packaging.
  • All tags, labels, manuals, and accessories must be intact.
  • The product must be in resalable condition.

Return shipping fees may be the responsibility of the customer unless the return is due to our error (damaged/incorrect item). We advise using a trackable shipping method for returns.

Return Address:
[Insert Return Warehouse Address or mention if provided upon approval]

5. Non-Refundable Products

The following items are non-refundable unless faulty:

  • Items marked as “Final Sale” or “Clearance”
  • Personalized or custom-made items
  • Beauty, hygiene, or health products (e.g., skincare, cosmetics)
  • Downloadable digital goods
  • Gift cards
  • Items returned without proper authorization

6. Order Cancellations

You may cancel your order for a full refund within 12 hours of placing it, provided it hasn’t been processed or shipped.

If the item has already been dispatched, cancellation is no longer possible. You may, however, wait to receive the product and request a return or refund (if eligible).

To cancel your order, contact us immediately at orders@shopdeck.shop with your order number.

7. Damaged or Defective Items

If your order arrives damaged, defective, or with missing components:

  1. Contact us at support@shopdeck.shop within 7 days of delivery.
  2. Provide:
    • Order number
    • Photographs clearly showing the defect/damage
    • Optional: Unboxing video for faster verification
  3. We will either:
    • Replace the item
    • Issue a partial or full refund
    • Provide store credit

We may ask you to return the damaged product before a refund is processed.

8. Wrong Product or Size Received

If you receive the wrong item, color, or size, we sincerely apologize.

  • Notify us within 7 days.
  • Provide images of the received product alongside the packaging slip.
  • Upon verification, we will:
    • Send the correct item at no extra cost
    • Or issue a refund if the correct item is unavailable

9. Refunds for Delayed or Missing Deliveries

If your order has not arrived within 30 days of placing it, and the tracking has not been updated:

  • Reach out to our team with your order number.
  • We will investigate with our shipping partner.
  • If confirmed lost or undelivered, we will issue a full refund or re-ship your order.

Please ensure the delivery address provided during checkout is accurate. We are not responsible for failed deliveries due to incorrect addresses.

10. Refund Payment Methods

Approved refunds will be issued using the original payment method:

  • Credit/Debit Cards: 5–10 business days
  • UPI/Net Banking: 3–7 business days
  • Wallets (if used): 1–3 business days
  • Store Credit (on request): Within 1 business day

Please note that processing times may vary depending on your bank/payment provider.

11. Store Credit & Partial Refunds

In cases where partial damage is reported or where items are slightly delayed, we may offer store credit or a partial refund at our discretion. Store credit can be used for future purchases and does not expire.

12. Exchanges

We currently do not support direct product exchanges. If you want to exchange a product:

  • Request a refund or return
  • Place a new order for the item you want

This ensures faster resolution and better inventory tracking.

13. Chargebacks & Disputes

We encourage customers to resolve any issues directly with our support team before initiating chargebacks through banks or payment processors. Initiating a chargeback without prior communication may lead to account restrictions or denial of future services.

Our customer support team is here to help and resolve any genuine concerns you may have.

14. Fraudulent Claims

We take fraudulent claims seriously. Filing false refund claims, using chargebacks on fulfilled orders, or manipulating product conditions for refunds may lead to:

  • Permanent ban from our website
  • Legal action
  • Reporting to appropriate authorities or payment processors

15. Modifications to this Policy

ShopDeck.shop reserves the right to modify, update, or revise this Refund Policy at any time without prior notice. The revised version will be posted on our website with the effective date.

We advise you to check this page periodically to stay informed of any changes.

16. Contact Us

For refund requests or questions about this policy, please reach out to:

Email: support@shopdeck.shop
Phone: [Insert Contact Number if applicable]
Live Chat: Available on our website during business hours
Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM (IST)

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